Extremely disappointed with my experience at Tutu’s World. One of the female staff members was outright rude and insisted on charging an entrance fee for a 12-month-old baby which is completely unreasonable and absurd. On top of that, she didn’t even inform us beforehand that adults had to pay an extra charge to enter. Instead of explaining things properly, she chose to scold us and talk back, which was completely uncalled for and unprofessional. As a regular and previously satisfied customer, I truly hope management addresses this issue. Experiences like this are unacceptable and need to be fixed.
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